Privacy Policy

1. Information We Collect

We collect information that you choose to provide to us, such as when you complete a contact form, request an appointment, apply for a job, subscribe to our newsletter or opt in to receive text messages. This may include your name, phone number, email address, mailing address, the service you are interested in, the content of your message, and any resume or application materials you upload.

When you opt in to text messaging, we also keep records of your consent, including the date, time and method by which consent was given, and information about your interactions with our messages, such as replies and opt-out requests.

Like most websites, we may also automatically collect limited technical information when you visit, such as your browser type, device type, pages viewed, referring website and approximate location based on IP address. This information helps us understand how the Website is used and improve it.

2. How We Use Your Information

We use the information we collect to respond to your inquiries, schedule appointments and consultations, provide information about our home care services, review employment applications, send newsletters you have subscribed to, and send text messages consistent with the preferences you selected when opting in.

We also use information to operate, maintain and improve the Website, to comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), and to protect the rights, safety and property of Avistacare, our clients and others.

3. Health Information

Please do not submit detailed medical information through the Website’s general contact forms. Protected health information that we receive in the course of providing care to our patients is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws, and is described in our separate Notice of Privacy Practices, which is provided to patients and is available on request.

4. Text Messaging (SMS) Consent

If you opt in to receive text messages from Avistacare, your consent applies only to Avistacare. Your consent is not shared with, and does not extend to, any third party or affiliate unless you provide separate consent. Consent to receive text messages is not a condition of receiving any service.

Message frequency and rates. Message frequency varies depending on your interactions with us. Message and data rates may apply according to your mobile carrier’s plan. Avistacare is not responsible for charges from your carrier.

Opting out. You can opt out of text messages at any time by replying STOP. You will receive one final message confirming that you have been unsubscribed. For help, reply HELP or contact us using the details below.

5. Sharing and Disclosure

We do not sell your personal information, and we do not share your mobile phone number or text messaging consent with third parties for their own marketing purposes. We may share information with trusted service providers who help us operate the Website, deliver text messages or email, or process applications, and only as needed for them to perform those services on our behalf.

We may also disclose information when required by law, to respond to legal process, to protect the rights and safety of our clients, staff or others, or in connection with a merger, acquisition or sale of all or part of our business.

You may also register your phone number with the National Do Not Call Registry. We honor applicable do-not-call requirements.

6. Cookies and Analytics

The Website may use cookies and similar technologies to remember your preferences and to understand how visitors use the site. You can set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the Website may not function properly if cookies are disabled.

7. Security of Your Information

We use reasonable administrative, technical and physical safeguards designed to protect your information from unauthorized access, use or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Record-Keeping and Proof of Consent

We maintain records of text message opt-ins and opt-outs, including timestamps and the method of consent, to demonstrate compliance with applicable laws. These records are retained for as long as required by law or as reasonably necessary for our business purposes.

9. Children’s Privacy

The Website is intended for adults. We do not knowingly collect personal information online from children under 13. If you believe a child has provided us with personal information through the Website, please contact us and we will take steps to delete it.

10. Links to Other Websites

The Website may contain links to third-party websites, such as Google Maps or social media platforms. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the effective date above. If changes are significant, we may also notify you by text message or through a notice on the Website.

12. Contact Us

If you have questions about this Privacy Policy or wish to update your communication preferences, please contact us: